Your cart

Your cart is empty

Continue shopping

Shipping & Delivery

When will my order ship?

Orders are processed and shipped within 2–5 business days. During high-volume seasons (such as prom or the holidays), processing may take slightly longer — but we’ll always keep you updated.
Orders placed after 12pm PST on Friday, or over the weekend, will begin processing on Monday.

Please note that shipping timelines begin once your order has been processed and shipped, not at the moment of checkout.

How long does shipping take?

Shipping times vary based on the service selected:

  • Standard Domestic Shipping: Typically 6–12 business days

  • Expedited & Rush Shipping: Available at checkout

  • International Shipping: Typically 6–14 business days, not including customs clearance

These time frames are estimates only and do not include weekends, holidays, or carrier delays due to weather or other unforeseen circumstances. Delivery dates are not guaranteed.

IMPORTANT: Please ensure your shipping address is correct at checkout — we ship orders exactly as entered. We are not responsible for delays, lost packages, or delivery issues caused by incorrect addresses or by the shipping carriers (USPS, UPS, or DHL Express). For any shipping concerns, please contact the carrier directly.

Shipping times do not include order processing time.

Do you offer express or rush shipping?

Yes! Expedited and rush options are available at checkout. We recommend choosing one of these options if your event is approaching. Please note that certain locations may not be eligible for expedited services.

How much is domestic (U.S.) shipping?

Standard ground domestic shipping is free on orders over $199.
For orders under that amount, the exact shipping cost will be shown at checkout and is calculated based on your order and location.

Do you ship internationally?

Yes — we currently ship to a select number of countries and are actively working on expanding our international options. Please check back for updates.
All prices are listed in USD.

International Taxes & Duties

All customs duties, VAT, taxes, and import fees are the customer’s responsibility and are not included in our shipping charges. These fees are determined by your country, and we do not receive or control them.
For questions regarding potential fees, please contact your local customs authority.

If a package is refused or returned to sender, store credit will be issued minus return shipping costs.

How do I track my order?

Once your order ships, you’ll receive an email with your tracking link. You can check it anytime to follow your delivery.

Lost, Stolen, or Delayed Packages

If your tracking shows “delivered” but the package is missing:

  • Check your mailbox, porch, building lobby, or community mail area

  • Confirm with household members or neighbors

  • Allow an extra 24 hours, as carriers sometimes mark packages delivered early

Please note: Once your package is handed off to USPS, UPS, or DHL Express, it is no longer within our control. We are not responsible for packages that are lost, delayed, or stolen in transit. For delivery issues, please contact the carrier directly using your tracking number.

Duties, Taxes & Customs Fees (International Orders)

International shipments may be subject to taxes and duties regulated by the destination country. These charges are not included in our shipping rates, and we do not collect or remit any customs fees.
Failure to pay required taxes or duties may delay delivery or cause the package to be returned. Store credit will not be issued for packages refused due to unpaid customs fees.

For exact fee information, please contact your local customs office.